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Support Manager (m/f/d)

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THE OPPORTUNITY

The digitalisation of commerce is in full swing and it’s just the beginning. Tradebyte is right at the centre of this development and operates the biggest ecosystem for interconnecting different players – from hip fashion brands to big online shops. No other market is currently growing as dynamically as online commerce. Be part of it!

Tradebyte offers open work structures and unbeatable team spirit. As we are continuously growing, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Working at Tradebyte means more than just fulfilling a function.  We believe that work and passion are compatible and for that we offer the right surroundings.

Do you like flat hierarchies and want to be part of the big picture? Then you’re at the right place. At Tradebyte you will work hand in hand with the biggest players in e-commerce and be able to contribute to the company’s success in a significant way. Welcome to Tradebyte, an independent company within the Zalando group, which is listed on the MDAX and has more than 12,000 employees.

WHAT WE’RE LOOKING FOR

  • You are the port of call for technical problems with friends and family
  • You are familiar with XML, HTML, CSV
  • You might already have experience with the IT industry
  • But you might also come from a different background
  • You are good at explaining complex matters
  • Flexible thinking is easy for you
  • Experience with the OTRS or comparable ticket systems would be advantageous
  • You are extremely patient
  • You are up for discovering new technology and programmes
  • You have very good telephoning and e-mailing skills
  • You are a good team player and have good communication and empathy skills
  • There are no stupid questions for you, as there’s an answer for everything
  • You are fluent in German and English

YOUR RESPONSIBILITIES

  • You’re the first port of call for technical problems for customers
  • After researching briefly, the problem can either be solved or you pass it on to 2nd level support
  • You are responsible for customer communication. Up until the problem is solved, the customer is in your care
  • You give product management input for optimisation
  • You take care of monitoring and point out problems to customers and channels
  • You are the internal consultant and make sure the transfer of knowledge works well

WHAT YOU CAN EXPECT FROM US

2nd Level Support (m/f/d)

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THE OPPORTUNITY

The digitalisation of commerce is in full swing and it’s just the beginning. Tradebyte is right at the centre of this development and operates the biggest ecosystem for interconnecting different players – from hip fashion brands to big online shops. No other market is currently growing as dynamically as online commerce. Be part of it!

Tradebyte offers open work structures and unbeatable team spirit. As we are continuously growing, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Working at Tradebyte means more than just fulfilling a function.  We believe that work and passion are compatible and for that we offer the right surroundings.

There’s more than open tech culture with Dev-Nights and the Global Game Jam which makes our work interesting. Do you like flat hierarchies and want to be part of the big picture? Then you’re at the right place. Welcome to Tradebyte, an independent company within the Zalando group, which is listed on the MDAX and has more than 12,000 employees.

WHAT WE’RE LOOKING FOR

  • You’ve already gained several years of experience in the IT sector
  • You’re able to analyse technically complex problems independently and work out solutions
  • You’re aware of your limits and are happy to draw on the expert knowledge in your team
  • You like to learn new things and are able to implement new knowledge quickly
  • You will prove your written communication skills in communication with our customers
  • You’re familiar with SaaS solutions, ideally in the e-commerce sector
  • You understand PHP, XML, SQL, REST. Maybe also JSON and our standard, TB.CAT
  • Maybe you’ve already been able to gain experience with ticket systems such as JIRA & OTRS
  • You’re fluent in English, ideally, you speak German

YOUR RESPONSIBILITIES

  • You feel responsible for our customer’s satisfaction with our software
  • You make sure the software is continuously improved
  • You consult our customers about how they can achieve their targets efficiently with our software
  • You make sure that customer wishes are passed on to the right place
  • You like sharing your knowledge with your colleagues and you can train them, but are also happy to draw on their knowledge
  • You work closely with the development team

WHAT YOU CAN EXPECT FROM US