We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
WHAT WE'RE LOOKING FOR
You have experience in customer education through establishing or running a customer education program and/or knowledge base. In this context, you have gained experience in areas such as education, change management and strategy execution.
Ideally, you already have leadership experience and a proven track record in developing talents on your team
You understand that there is no “one size fits all” approach to learning but that different types of learners have different preferences in terms of learning materials.
You excel in a team environment, leveraging collective strengths but simultaneously thrive when working independently.
You are able to set up processes and workflows that make life easier for your team and increase efficiency.
You have a hands-on leadership style and are able to support the team operationally during peak workloads but also understand when it is the right time to delegate.
You are fluent in English. Speaking German is considered an added advantage.
YOUR RESPONSIBILITIES
Ensure a high level of quality for our existing education formats for our customers (From our technical documentation to help videos, chatbot and more).
Identify customer needs and challenges from conversations and data-sets to position additional services or software offerings that will help them overcome these challenges.
Lead a team of 4 Technical Editors and 1 Chatbot Project Manager to bring the way our customers learn about our software to the next level.
Drive innovative projects to improve our customer education offering (e.g. knowledge base, customer community).
Further develop of KPI-set for the customer education area.
Develop and enable team members.