Senior Success Manager (m/f/d) – Flagship Accounts

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Senior Success Manager (m/f/d) – Flagship Accounts


  • 5+ years working experience in Customer Success or Project Management engaging with enterprise customers.

  • You have a bachelor's degree in Business Administration, Marketing, Sales or another related field.

  • You have domain expertise in the fields of fashion, lifestyle, sport as well as familiarity with SaaS business models and ecommerce marketplace platforms.

  • Strategic problem-solving skills with the ability to translate business requirements into business value.

  • You have excellent communication and relationship management skills, working with both external customers and internal stakeholders.

  • Ability to collaborate with teams across the organisation whilst also being able to work independently.

  • You are willing to travel as needed to meet with customers.

  • Business fluent, with excellent written and verbal communication skills in English.


  • You develop and maintain strong relationships with enterprise-level customers, acting as their primary point of contact and advocating for their success on the Tradebyte platform

  • You conduct regular strategic workshops and quarterly business reviews to discuss performance, common goals and future growth opportunities, while also interacting with your customers on a daily basis to ensure smooth and successful operations.

  • You develop and maintain domain expertise in the fields of fashion, lifestyle, and sport, and provide customers with insights on industry trends and best practices.

  • You work closely with the product and tech teams to provide customer feedback, prioritise feature requests, and advocate for customer needs

  • You measure and monitor customers’ achievement of critical and key performance indicators, including net revenue retention, sold channels, and customer satisfaction  reporting both internally to account stakeholders and externally to customer senior stakeholders.

  • You develop knowledge about our product and the connected marketplaces. You confidently demo key features and advise on best practices.

  • You maintain the relationship with the customers to strengthen the partnership and detect possible upsell / cross-sell opportunities with convincing business cases, and help to renew and grow customer contracts.

  • You act as a mentor for CSMs to help them grow their knowledge and provide premium customer experience.



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