We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
WHAT WE'RE LOOKING FOR
You love to learn and discover new technologies and tools
You bring at least 3 years of experience as an Ops Manager or in a similar role working in customer support and services roles. You love helping customers solve problems
You are familiar with XML and CSV and eager to learn how to solve problems related to Data Integration. You will fit in well with us if you learn with a great level of autonomy
Experience with the Salesforce Service Cloud or a similar ticketing system is an advantage, but not a must
You are a motivated, organised, and detail-oriented team player who is communicative and - most importantly - empathetic toward customers. We believe empathy is the best way to show our customers that we really care
You speak English fluently. German skills would be appreciated, but are not required.
YOUR RESPONSIBILITIES
You are the first point of contact for customers or channels who are experiencing technical issues
You research technical issues and either solve them or forward them to 2nd Level Technical Support
You are responsible for customer communication. You support the customer until their problem has been resolved
You give feedback to the product management team to highlight potential for optimisation
You are responsible for the tool-assisted monitoring of customer integration processes and proactively point out problems to customers and channels