Application Manager

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Application Manager


  • You have extensive experience working in a service support team, delivering technical & application support and supporting the critical operation of web applications.

  • You possess broad knowledge of  MySQL , XML/XSD, CSV, API´s, file systems like FTP and Exposure to (PHP, Python, JSON, JavaScript) would be an advantage.

  • You have experience in and can perform technical analysis of incidents, and problems -  debugging, testing, troubleshooting, root cause analysis and reproducing the issues in different environments.

  • Knowledge of ITIL processes, or working in an ITIL-focused environment would be an advantage.

  • Excellent verbal and written communication skills in English. German would be an advantage.  

  • You’re passionate about helping customers and solving problems.

  • Knowledge of ITSM/Service Desk tools, such as JIRA.

  • Excellent stakeholder management skills, including the ability to deal with conflicts such as incident escalations.  

  • Ability to accurately document processes and technical investigations. 


  • You and your team are responsible for maintaining our SaaS applications.

  • You work in a second-level tech support team alongside great professionals and support with the communication between customer-facing first level support and engineering teams.

  • You monitor account performance and work on tickets in a proactive manner to action and resolve  issues in accordance with customer-agreed SLAs and processes.  

  • You perform detailed root cause analysis in collaboration with other teams, and recommend and implement changes to processes and products within Tradebyte to reduce the number of recurring incidents. 

  • You document incidents and resolutions to assist colleagues and ensure visibility between internal teams and departments. 

  • Opportunity to join the out-of-hours team to ensure that urgent issues, experienced by our customers, are addressed within customer-agreed SLAs. 

  • You support in building effective monitoring and alerting, to address and prevent incidents from occurring for our customer integrations. 

  • You build and maintain strong working relationships with the development and business teams.

  • You record and share information on current working methods and lessons learned from other parts of the business that will benefit the role and team.



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