At zenloop, the focus is on the customer – the SaaS platform for customer retention based on the Net Promoter System® (NPS). Companies such as AboutYou, Deichmann and ShopApotheke use zenloop to ask the right questions at the right time and collect customer feedback automatically via multiple channels. The platform uses artificial intelligence to process this feedback and subsequently identifies reasons for customer churn as well as internal weak spots. As a result, zenloop creates an individual communication strategy for every (un)satisfied customers and paves the way to optimized CX, strong customer loyalty and increased CLV.