We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
THE ROLE & THE TEAM
As a vital part of our Customer Education team, you won’t just be "fixing typos", you’ll be the bridge between complex engineering and user success. You will maintain and update customer-facing documentation to ensure it is always complete and correct and, contribute to the further development of our online help portal by integrating diverse information formats.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Master the Product: Dive deep into our software tools to translate technical complexity into clear, user-centric manuals and guides.
Own the Help Portal: Support the maintenance and strategic evolution of our online help center, ensuring a seamless self-service experience.
Multimedia Content: Bridge the gap between text and video by enhancing video tutorials with structured documentation.
Global Voice: Edit and translate high-impact texts in both German and English to keep our global user base informed.
Innovation & Automation: Explore how AI tools and automation can streamline our documentation workflows and improve content delivery.
The Ultimate Goal: Gain enough product mastery to independently draft comprehensive documentation for brand-new features from scratch.
WE’D LOVE TO MEET YOU IF
Educational Background: You are currently enrolled in a degree program such as Technical Communication, UI/UX Design, IT/Computer Science, Digital Learning, or a related field.
The "Tech Gene": You possess high tech-savviness and a genuine passion for how AI and automation are transforming the way we work and communicate.
Precision Communication: You have a "way with words"—you can explain complex logic accurately, clearly, and concisely.
Bilingual Skills: You are fluent in both German and English (written and spoken).
Proactive Mindset: You are a self-starter who enjoys working independently but knows exactly when to sync with the team to stay on track.