We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Service Delivery & Operational Excellence: You ensure high-quality, efficient delivery of AOS services that meet or exceed SLAs and KPIs; You ensure high service adoption, low service churn and high levels of service satisfaction
Strategic Resource & Capacity Management: You plan and allocate team resources effectively to balance workload and meet seasonal or project-specific demands.
Leadership & People Development: Lead, motivate, coach, and grow a high-performing team through regular feedback, mentoring, and development planning.
Stakeholder Management & Communication: Act as the main point of contact and escalation, ensuring transparent communication with internal and external stakeholders.
Service Development & Innovation: Drive continuous improvement and collaborate on developing new service lines to scale and evolve Professional Services offering.
WE'D LOVE TO MEET YOU IF
You have relevant experience working in a digital service-oriented environment (ideally marketplace operations / customer support), supporting both technical and non-technical needs
You have proven experience in team leadership, including performance management, coaching, and recruitment
You are a natural problem-solver who thrives in fast-paced, high-growth settings
You have a customer-first mindset: you’re proactive, empathetic, and always thinking two steps ahead
A “can-do” attitude that motivates those around you
You have strong communication skills in English; German or other languages are a plus
You are skilled in tools like Jira, Confluence, Salesforce, or Service Cloud