Salesforce Administrator (all genders) – Tradebyte

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

Daily Operations & User Excellence

• Incident & Service Management: Act as the first point of contact for Salesforce incidents, ensuring timely resolution and maintaining high internal NPS.

• User Enablement: Design and execute structured onboarding and training sessions. You don't just "fix" problems; you empower users to use the system effectively.

• Data Stewardship: Manage data uploads, cleansing, and auditing to ensure our CRM remains the "Single Source of Truth."

Process Improvement & Strategic Projects

• Advanced Automation: Optimize business workflows using Salesforce Flows and stay ahead of the curve by exploring AI-powered features to enhance the customer journey.

• Data Strategy: Conduct regular audits and cleansing to ensure a "single source of truth," supporting data-driven decision-making through CRM Analytics.

• Tooling Integration: Support the administration of our tools such as CPQ, JustOn, DocuSign and Gearset.

Security & Governance

• Access Management: Maintain a rigorous security model using Profiles, Permission Sets, and Sharing Rules

• Documentation: Maintain high-quality documentation of system configurations and business processes to ensure team transparency and eliminate silos.

WE'D LOVE TO MEET YOU IF

• Experience: Proven track record as a Salesforce Administrator, ideally with deep knowledge of Sales Cloud, Service Cloud, and CPQ.

• Technical Skills: Proficiency in Flow Builder and reporting; experience with Marketing Cloud or CRM Analytics is a significant advantage.

• Enablement Mindset: You enjoy translating complex technical concepts into user-friendly documentation and workshops.

• Tooling: Familiarity with Gearset or similar CI/CD tools for version control and deployment.

• Mindset: A proactive, problem-solving attitude with a focus on scalability and a "team-first" collaborative spirit.

EMPLOYEE BENEFITS YOU’LL LOVE