We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Service Model Architecture: You will define the "blueprints" for our professional services. This includes defining service levels (SLAs), standard operating procedures (SOPs), and the specific value propositions that make these services indispensable to brands.
Squad Leadership & Incubation: You will lead cross-functional "strike teams" (squads) to build and launch new services. You will act as the project lead during the pilot phase, personally ensuring the service delivers "Verifiable Customer Value" before it is industrialized.
Productizing Expertise: You will translate Tradebyte’s deep fashion and lifestyle knowledge into scalable service products. You will decide which services we build with internal resources and where we leverage Ecosystem Alliances to deliver multichannel success.
From Pilot to Scalable Product (The Power User): You will serve as the primary Internal Power User for the Product team. You are responsible for translating the manual requirements and "human-touch" elements of our service pilots into scalable, automated tooling. Your goal is to turn bespoke services into standardized product features that can be deployed across our entire customer base.
Commercial Design: In collaboration with the VP Commercial + Director Professional Services, you will develop the pricing and commercial models for these services, ensuring they contribute to our Usage Fee acceleration and overall margin health.
Seamless Operational Handover: Once a service model is proven and stable, you will document the "Playbook" and lead the transition to the operational teams (Customer Operations & Service), ensuring they are equipped for excellence in the "Daily Biz" phase.
Strategic Matchmaking Support: You will ensure our service offering acts as a catalyst for our "Matchmaking Machine," helping brands overcome operational hurdles that prevent them from going live on new marketplaces.
Market & Competitive Analysis: You will stay ahead of industry trends in Retail Media and Marketplace operations, ensuring Tradebyte’s service menu remains the most competitive and innovative in the European fashion ecosystem.
WE’D LOVE TO MEET YOU IF
The Hands-on Expert: You despise "empty" project management. You are a practitioner who understands the granular details of marketplace operations and article data.
The Builder: You thrive in ambiguity. You enjoy the "0 to 1" phase of a project and have a track record of building processes from scratch.
Bridge-Builder to Product: You can speak "developer" and "customer" simultaneously, ensuring our internal tools evolve to meet the needs of our service teams.
Entrepreneurial Mindset: You treat every service line like a startup, focusing on speed-to-value, customer feedback, and commercial viability.