We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Experience: You bring at least 2 years of experience as an Operations Manager, Technical Account Manager, or in a similar customer support/service role.
Technical Savvy: You are familiar with XML and CSV and are eager to solve complex data integration problems. You have a high level of autonomy when learning new tools.
Tools: Experience with Salesforce Service Cloud or similar ticketing systems is an advantage.
Soft Skills: You are a motivated, organized, and detail-oriented team player. Most importantly, you are empathetic; we believe empathy is the best way to show customers we truly care.
Communication: You speak English fluently. German skills are a plus but not required.
Engagement: You are comfortable with face-to-face customer interactions, operational check-ins, and on-site workshops.
WE’D LOVE TO MEET YOU IF
Act as the first point of contact for enterprise customers and sales channels experiencing technical issues.
Research technical issues to solve them independently or escalate them to 2nd Level Support when necessary.
Drive the resolution of service failures (incidents) and identify root causes to prevent recurrence.
Manage customer communication via ticketing systems and face-to-face meetings until resolution.
Collaborate with Product Management to highlight software optimization opportunities.
Monitor customer integration processes proactively using internal tools.
Lead regular meetings with customers to discuss operational issues and shared solutions.
Build strong personal relationships with stakeholders and travel for on-site workshops when needed.
Be engaged with your cross-functional team members.