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CHECKLIST: ARTICLE ACTIVATION
Article not showing up on the channel? Work through these three checks to find out where it’s stuck – from activation to channel feedback.
Step 1: Check Activation Status
Confirm that the article has been correctly activated for export within TB.One.
- General Activation is “Yes.”
“Articles > Article list” → Click article number → “Article activation” - Channel-Specific checkbox is selected.
“Articles > Article list” → Click article number → “Channel-specific article
activation” - Main Channel checkbox is also selected (if applicable, e.g., for Zalando)
Step 2: Check for Export Errors & Data Quality
Review system errors and check whether all relevant information got provided.
- No export-blocking errors are listed for the article in the Article Error Hub.
“Articles > Article error hub” - The article has a valid price for the target channel
- Stock is greater than 0.
- A brand is assigned to the product.
- The article has a valid EAN.
Step 3: Check Channel Feedback
If your system passes the checks in steps 1 and 2, review the feedback from the channel itself (if the channel provides it).
- No rejection messages from the channel are present.
(“Channels > [Your Channel] > Article status”) - Check the channel’s backend system (e.g., zDirect, Seller Central) for
additional error details.