We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Transform Team Capabilities: Lead, coach, and upskill our cross-functional team of Enablement Specialist, Analyst, Product Owner, and AI Specialist to shift our operations from a reactive setup into a structured, automation-first model.
Own the Unified Team Roadmap: Define, prioritize, and drive the strategic product and AI roadmap for our enablement landscape, ensuring all initiatives directly maximize customer value.
Govern our Knowledge Foundation: Establish knowledge as a reliable, governed single source of truth to ensure consistent service delivery and prepare our systems for scalable self-service and automation.
Shape the Customer Journey: Map how customers and partners interact with Customer Operations, ensuring smooth onboarding and support journeys.
Enable Predictive Performance: Establish end-to-end transparency across support cases and root causes, shifting our department's steering capabilities.
WE’D LOVE TO MEET YOU IF
Transformation-Driven Leadership: You bring proven experience leading and coaching multidisciplinary teams, with a proven track record of upskilling individuals and shifting team paradigms.
Applied Automation Experience: You have implemented AI-assisted self-service capabilities within operations or product ecosystems.
Roadmap Ownership: You bring the practical know-how to translate high-level strategies into structured, actionable team roadmaps and daily execution.
SaaS & Tooling Familiarity: You have a solid understanding of modern service environments and how to implement customer self-service solutions.
Customer-Centric Mindset: You are passionate about continuously improving customer journeys, defining service standards, and keeping the customer experience at the core guiding principle.
Structured Communication: You possess excellent collaboration and stakeholder management skills to align technical goals across departments and present progress clearly to leadership.
OUR OFFER
Tradebyte provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model - work where it works for you within Germany or the UK, with occasional office attendance required for moments that matter.
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development with our training offerings and biannual peer-to-peer review