We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
YOU'RE RESPONSIBILITIES
You develop and maintain strong relationships with enterprise-level customers, acting as their primary point of contact and advocating for their success on the Tradebyte platform
You conduct regular strategic workshops and quarterly business reviews to discuss performance, common goals and future growth opportunities, while also interacting with your customers on a daily basis to ensure smooth and successful operations
You develop and maintain domain expertise in the fields of fashion, lifestyle, and sport, and provide customers with insights on industry trends and best practices
You work closely with the product and tech teams to provide customer feedback, prioritise feature requests, and advocate for customer needs
You collaborate with the marketing team to create success stories that can be shared for marketing purposes
You monitor and report on key performance indicators, including net revenue retention, sold channels, and customer satisfaction (weekly, monthly & quarterly)
You work closely with the team to identify opportunities for upselling and cross-selling with convincing business cases, and help to renew and grow customer contracts
You develop knowledge about our product and the connected marketplaces. You confidently demo key features and advise on best practices.
WHAT WE'RE LOOKING FOR
- You have a bachelor's degree in Business Administration, Marketing, Sales or another related field
You bring at least 3 years of experience in a similar role, managing enterprise-level customers
You have domain expertise in the fields of fashion, lifestyle, sport, home and living as well as familiarity with SaaS business models and ecommerce marketplace platforms
You are a strong strategic thinker and problem-solver, relying on analysis for insightful and relevant conclusions from commercial data
You have excellent communication and relationship management skills, working with both external customers and internal stakeholders
Your ability to work independently enables you to manage multiple projects simultaneously and prioritise tasks effectively
You are willing to travel as needed to meet with customers
You are fluent in English and German.