We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
- Ensure a high level of quality for our existing education formats for our customers (Our formats range from mass webinars and bespoke trainings to long-form documentation and short videos).
- Identify customer needs and challenges from conversations and data-sets to position additional services or software offerings that will help them overcome these challenges.
- Lead a team of 2 Software Trainers and 4 Technical Editors to bring the way our customers learn about our software to the next level.
- Drive innovative projects to improve our customer education offering (e.g. knowledge base, customer community).
- Further develop of KPI-set for the customer education area.
- Own and expand the software training revenue stream.
- Develop and enable team members.
WHAT WE'RE LOOKING FOR
- You have experience in customer education, either through establishing or running a knowledge base or through delivering professional services for customers. In this context, you have gained experience in areas such as education, change management and strategy execution.
- Ideally, you already have leadership experience and a proven track record in developing talents on your team.
- You understand that there is no “one size fits all” approach to learning but that different types of learners have different preferences in terms of learning materials.
- You excel in a team environment, leveraging collective strengths but simultaneously thrive when working independently.
- You are able to set up processes and workflows that make life easier for your team and increase efficiency.
- You have a hands-on leadership style and are able to support the team operationally during peak workloads but also understand when it is the right time to delegate.
- You are fluent in German and English
EMPLOYEE BENEFITS YOU’LL LOVE
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