Team Lead Customer Education (m/f/d)

YOUR RESPONSIBILITIES

• Ensure a high level of quality for our existing education formats for our customers (Our formats range from mass webinars and bespoke trainings to long-form documentation and short videos).
• Identify customer needs and challenges from conversations and data-sets to position additional services or software offerings that will help them overcome these challenges.
• Lead a team of 2 Software Trainers and 4 Technical Editors to bring the way our customers learn about our software to the next level.
• Drive innovative projects to improve our customer education offering (e.g. knowledge base, customer community).
• Further develop of KPI-set for the customer education area.
• Own and expand the software training revenue stream.
• Develop and enable team members.

WHAT WE'RE LOOKING FOR

• You have experience in customer education, either through establishing or running a knowledge base or through delivering professional services for customers. In this context, you have gained experience in areas such as education, change management and strategy execution.
• Ideally, you already have leadership experience and a proven track record in developing talents on your team.
• You understand that there is no “one size fits all” approach to learning but that different types of learners have different preferences in terms of learning materials.
• You excel in a team environment, leveraging collective strengths but simultaneously thrive when working independently.
• You are able to set up processes and workflows that make life easier for your team and increase efficiency.
• You have a hands-on leadership style and are able to support the team operationally during peak workloads but also understand when it is the right time to delegate.
• You are fluent in German and English

EMPLOYEE BENEFITS YOU’LL LOVE