Team Lead Customer Education (m/f/d)

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Team Lead Customer Education (m/f/d)


  • Ensure a high level of quality for our existing education formats for our customers (Our formats range from mass webinars and bespoke trainings to long-form documentation and short videos).
  • Identify customer needs and challenges from conversations and data-sets to position additional services or software offerings that will help them overcome these challenges.
  • Lead a team of 2 Software Trainers and 4 Technical Editors to bring the way our customers learn about our software to the next level.
  • Drive innovative projects to improve our customer education offering (e.g. knowledge base, customer community).
  • Further develop of KPI-set for the customer education area.
  • Own and expand the software training revenue stream.
  • Develop and enable team members.


  • You have experience in customer education, either through establishing or running a knowledge base or through delivering professional services for customers. In this context, you have gained experience in areas such as education, change management and strategy execution.
  • Ideally, you already have leadership experience and a proven track record in developing talents on your team.
  • You understand that there is no “one size fits all” approach to learning but that different types of learners have different preferences in terms of learning materials.
  • You excel in a team environment, leveraging collective strengths but simultaneously thrive when working independently.
  • You are able to set up processes and workflows that make life easier for your team and increase efficiency.
  • You have a hands-on leadership style and are able to support the team operationally during peak workloads but also understand when it is the right time to delegate.
  • You are fluent in German and English



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