Senior Success Manager – 1 Year Limited Contracted

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Senior Success Manager – 1 Year Limited Contracted

YOU'RE RESPONSIBILITIES

  • You develop and maintain strong relationships with enterprise-level customers, acting as their primary point of contact and advocating for their success on the Tradebyte platform

  • You conduct regular strategic workshops and quarterly business reviews to discuss performance, common goals and future growth opportunities, while also interacting with your customers on a daily basis to ensure smooth and successful operations

  • Traveling to different countries and visit your customers on site is something which is key for you

  • You develop and maintain domain expertise in the fields of fashion, lifestyle, and sport, and provide customers with insights on industry trends and best practices

  • You work closely with the product and tech teams to provide customer feedback, prioritize feature requests, and advocate for customer needs

  • You collaborate with the marketing team to create success stories that can be shared for marketing purposes

  • You monitor and report on key performance indicators, including net revenue retention, sold channels, and customer satisfaction (weekly, monthly & quarterly)

  • You work closely with the team to identify opportunities for upselling and cross-selling with convincing business cases, and help to renew and grow customer contracts

  • You develop knowledge about our product and the connected marketplaces. You confidently demo key features and advise on best practices.

WHAT WE'RE LOOKING FOR

  • This role is a 1 year contracted role.

  • You have a bachelor's degree in Business Administration, Marketing, Sales or another related field

  • You bring at least 3 years of experience in a similar role, managing enterprise-level customers

  • You have domain expertise in the fields of fashion, lifestyle, sport, home and living as well as familiarity with SaaS business models and ecommerce marketplace platforms

  • You are a strong strategic thinker and problem-solver, relying on analysis for insightful and relevant conclusions from commercial data

  • You have excellent communication and relationship management skills, working with both external customers and internal stakeholders on C-Level

  • Your ability to work independently enables you to manage multiple projects simultaneously and prioritize tasks effectively

  • You are willing to travel as needed to meet with customers

  • You are fluent in English and fluent in one of the languages; French, Italian or Turkish

EMPLOYEE BENEFITS YOU’LL LOVE

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