Senior Operations Manager (m/f/d)

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Senior Operations Manager (m/f/d)

WHAT WE'RE LOOKING FOR

  • You love to learn and discover new technologies and tools

  • Ideally, you have some experience working in customer support and services roles. You love helping customers solve problems

  • You are familiar with XML and CSV and eager to learn how to solve problems related to Data Integration. You will fit in well with us if you learn with a great level of autonomy

  • Experience with the Salesforce Service Cloud or a similar ticketing system is an advantage, but not a must

  • You are a motivated, organised, and detail-oriented team player who is communicative and - most importantly - empathetic toward customers. We believe empathy is the best way to show our customers that we really care

  • You are fluent in English, German is an advantage.

YOUR RESPONSIBILITIES

  • You are the first point of contact for customers or channels who are experiencing technical issues

  • You research technical issues and either solve them or forward them to 2nd Level Technical Support

  • You are responsible for customer communication. You support the customer until their problem has been resolved

  • You give feedback to the product management team to highlight potential for optimisation

  • You are responsible for the tool-assisted monitoring of customer integration processes and proactively point out problems to customers and channels

EMPLOYEE BENEFITS YOU’LL LOVE

GET IN TOUCH

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