Technical Support Manager – 1st Level (m/f/d)

THE OPPORTUNITY

At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

JOB INFO

Full-Time

Operations & Support

Professional Level

Elvan Balo, Simon Willecke

Ansbach, Germany

WHAT WE’RE LOOKING FOR

You are the first person your friends and family reach out to when they have technical problems
You have experience in the IT / e-commerce industry or in support and service processes
You are familiar with XML and CSV
Experience with the Salesforce Service Cloud ticket system or similar is an advantage
Flexible thinking is easy for you & you can quickly analyse and explain complicated issues
Patience is one of your virtues & you love to discover new technologies and programs
You are a team player, communicative, and have good empathy for customers. Exchanges with brands and partners as well as with channels and marketplaces are equally interesting to you
You are fluent in German and English and you can communicate system-related and technically sophisticated analysis results in verbal and written form

YOUR RESPONSIBILITIES

You are the customers’ and channels’ first point of contact for technical issues
After a short research, you either solve the problem or pass it on to 2nd Level Support
You are responsible for customer communication. You support the customer until the problem is resolved
You provide feedback to the product management team to highlight potential for optimisation & question existing processes to improve the status quo
You are responsible for monitoring and point out problems to customers or channels
You act as an internal consultant and ensure good knowledge transfer

WHAT YOU CAN EXPECT FROM US

You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
You’ll be given various learning and development opportunities to enhance your professional development
Flexible working hours, home office options
27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station
Access to additional German or English classes to improve your language skills
Visa support for our foreign employees
A variety of health offers to support your well-being, as well as free beverages and fruits

apply now

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