Technical Product Support Specialist (2nd Level) (m/f/d)

THE OPPORTUNITY

At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

 

WHAT WE’RE LOOKING FOR

  • A bachelor’s or graduate’s degree in programming, computer engineering, computer science, or a related field.
  • Extensive experience working  in the technical support, application support and critical operation of web applications
  • Broad working knowledge of  MySQL , XML/XSD, CSV, API´s, file systems like FTP and Exposure to (PHP, Python, JSON, Javascript) would be an advantage
  • You’ve dealt with  Ticketing/monitoring/logging tools like JIRA, Salesforce Console, Kibana & Grafana
  • Expertise in in debugging, testing , troubleshooting, root cause analysis and   reproducing the issues in different environments
  • Experience in Incident Management, Problem Management and Continuous improvement strategy will be a great advantage.
  • The enhancement of application functionality and customer satisfaction are always at the forefront of your mind.
  • Your working style is well-structured, solution-oriented, and easily understandable.
  • You don’t give up easily and, even in stressful situations, you remain calm. 
  • Fluent in English and German language would be an additional advantage 

 

YOUR RESPONSIBILITIES

  • You and your team are responsible for maintaining our SaaS applications.
  • You are our clients’ immediate point of contact in the event of a technical problem, and you are responsible for promoting future innovations and offering solutions.
  • Monitor and work on tickets in a proactive manner to address issues in accordance with customer-agreed SLAs and protocols.
  • Reduce the number of recurring incidents by doing a root cause analysis.
  • Record and share information on current working methods and lessons learned from other parts of the business that will benefit the role and team.
  • Maintain a strong working relationship with the development and business teams.
  • Curiosity and optimization alternatives are recognized, shared solutions are developed, and changes are implemented as a consequence of your commitment.

 

WHAT YOU CAN EXPECT FROM US

  • You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You’ll be given various learning and development opportunities to enhance your professional development
  • Flexible working hours, home office options
  • 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
  • We are offering a cycle to work scheme, with an interest-free loan to buy a bicycle
  • Access to additional German or English classes to improve your language skills
  • A variety of health offers to support your well-being, as well as free beverages and fruits

 

JOB INFO
Full-Time
IT & Technology
Professional Level
Miriam Cambray

We love diversity.

»

In our teams we bring people with different backgrounds, perspectives and skills together. Every hiring decision is made based on the company’s qualifications, performance and needs.

INTERESTED?

We are looking forward to receiving your application!

Apply Now!

Please send us your complete application documents including your salary expectations in a pdf document. Applications sent in by post will neither be considered nor returned.

Akzeptierte Datentypen: pdf – maximale Dateigröße 10 MB
Akzeptierte Datentypen: pdf – maximale Dateigröße 10 MB
Akzeptierte Datentypen: pdf – maximale Dateigröße 10 MB
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» We make platform players successful! «

Tradebyte Software GmbH 

Tradebyte Software Limited

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