Team Lead Operations (m/f/d)

THE OPPORTUNITY

At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

 

JOB INFO
Full-Time
Operations & Support
Professional Level
Simon Willecke
Ansbach, Germany

WHAT WE’RE LOOKING FOR

  • You have at least 2 years of leadership experience in a technical environment, ideally in 1st level support
  • You can speak and write English fluently, German skills are beneficial
  • You have experience with the CRM tool Salesforce
  • You have a strategic mindset and a deep understanding of analytics which allows you to improve efficiency and performance
  • You understand business and technical processes very well
  • You have a talent for organization and fulfilling customer service needs by the use of internal capacities and frameworks
  • You think in an entrepreneurial way to innovate our support processes

 

YOUR RESPONSIBILITIES

  • You are responsible for the services & operations and performance to strengthen business and our customers satisfaction by leading, supporting and developing a team that takes ownership to establish an optimal B2B-customer service (SME 1st-level support)
  • You ensure the team is set up to succeed and ready to scale up including a proactive monitoring approach. You manage direct reports with clear objectives, regular reviews and establishing development by measuring customer and team performance, and using defined KPIs to increase operational efficiency and effectiveness. 
  • You care that our customer obligations are being met and our services are being delivered to a high quality standard while building a standardized, mainly self-service related and strongly automated tool framework as a target picture
  • You consider and represent the Direct-to-Consumer overall Operations business in lead rounds and drive team-overall related topics to success by considering customers’ needs. You include your internal stakeholders to improve our Operations Management in our B2B Business overall.
  • You keep up with the key focus areas and try to push initiatives to increase the operations performance as well as to improve tool setup and meet customer requirements
  • You have a good feel for people and are well aware that open-minded and trustful management will lead to high motivation and productivity
  • You proactively identify problems at an early stage and react quickly and appropriately, also when escalations occur

 

WHAT YOU CAN EXPECT FROM US

  • You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You’ll be given various learning and development opportunities to enhance your professional development
  • Flexible working hours, home office options
  • 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
  • We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station
  • Access to additional German or English classes to improve your language skills
  • Visa support for our foreign employees 
  • A variety of health offers to support your well-being, as well as free beverages and fruits

 

apply now

Akzeptierte Datentypen: pdf – maximale Dateigröße 10 MB
Akzeptierte Datentypen: pdf – maximale Dateigröße 10 MB
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We look forward
to you

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