Manager Technical Customer Support (1st + 2nd Level) (m/f/d)


At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!



  • You have relevant professional experience in e-commerce
  • You are familiar with 1st and 2nd level Technical Customer Support and have already gained a first insight
  • You are highly customer-oriented. With your convincing communication style, you solve customers’ problems professionally on the phone and via e-mail
  • You love IT and convince with strong XML and CSV skills
  • Ideally, you have already worked with ticket systems
  • You are business fluent in written and spoken German and have a good command of English
  • An independent, self-reliant way of working is a given for you



  • As the technical contact for our marketplace customers, you receive requests and inquiries that you analyze, process, or forward to the operating departments
  • You are responsible for the technical performance incl. monitoring and further development of the customers
  • You confidently guide our customers and give them a feeling of security from the first meeting, throughout integration, and whenever they need support for their projects
  • As a committed team player, you enjoy sharing your knowledge with your colleagues to support each other and grow stronger together



  • You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment 
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You’ll be given various learning and development opportunities to enhance your professional development 
  • a true hybrid working model with flexibility to work remotely
  • 25 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
  • We are offering a cycle to work scheme, with an interest-free loan to buy a bicycle
  • Access to additional German or English classes to improve your language skills
  • A variety of health offers to support your well-being, as well as free beverages and fruits


Operations & Support
Professional Level
Elvan Balo

We love diversity.


In our teams we bring people with different backgrounds, perspectives and skills together. Every hiring decision is made based on the company’s qualifications, performance and needs.


We are looking forward to receiving your application!


Apply Now!

Please send us your complete application documents including your salary expectations in a pdf document. Applications sent in by post will neither be considered nor returned.

Akzeptierte Datentypen: pdf – maximale Dateigröße 10 MB
Akzeptierte Datentypen: pdf – maximale Dateigröße 10 MB
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We look forward
to you

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