Technical Customer Supporter (m/f/d)

THE OPPORTUNITY

At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

 

WHAT WE’RE LOOKING FOR

  • You have relevant professional experience in e-commerce
  • You are familiar with Technical Customer Support and have already gained a first insight
  • You are highly customer-oriented. With your convincing communication style, you solve customers’ problems professionally on the phone and via e-mail
  • You love IT and convince with strong XML and CSV skills
  • Ideally, you have already worked with ticket systems
  • You are business fluent in written and spoken German and have a good command of English
  • An independent, self-reliant way of working is a given for you

 

YOUR RESPONSIBILITIES

  • As the technical contact for our marketplace customers, you receive requests and inquiries that you analyze, process, or forward to the operating departments
  • You are responsible for the technical performance incl. monitoring and further development of the customers
  • You confidently guide our customers and give them a feeling of security from the first meeting, throughout integration, and whenever they need support for their projects
  • As a committed team player, you enjoy sharing your knowledge with your colleagues to support each other and grow stronger together

 

WHAT YOU CAN EXPECT FROM US

  • You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment 
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You’ll be given various learning and development opportunities to enhance your professional development 
  • Flexible working hours, home office options
  • 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
  • We’ll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station
  • Access to additional German or English classes to improve your language skills
  • Visa support for our foreign employees 
  • A variety of health offers to support your well-being, as well as free beverages and fruits

 

JOB INFO
Full-Time
Operations & Support
Professional Level
<5
Miriam Cambray

Wir lieben Vielfalt.

»

In unseren Teams bringen wir Menschen mit unterschiedlichen Hintergründen, Perspektiven und Fähigkeiten zusammen. Jede Personalentscheidung wird auf der Grundlage von Qualifikation, Leistung und Anforderungen des Unternehmens getroffen.

INTERESTED?

We are looking forward to receiving your application!

Jetzt bewerben!

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» We make platform players successful! «

Tradebyte Software GmbH 

Tradebyte Software Limited

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