Team Lead Added Services (m/f/d)

THE OPPORTUNITY

At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

 

WHAT WE’RE LOOKING FOR

  • Adept in leading a team, managing their objectives, identifying skills and training needs
  • Level headed, calm and clear thinking, open minded and flexible
  • Able to work within a highly pressurised, dynamic environment, following prescribed processes and work within an evolving and changing environment
  • Able to make appropriate decisions within the remit of delegated authority, understanding when to escalate
  • Experience of leading and advising customers through technical and non-technical solutions
  • Excellent verbal and written communication skills with strong influencing skills
  • Experience of building working relationships, and managing internal and external stakeholders
  • Customer Service driven with experience in monitoring a Service Desk

 

SKILLS

  • You are an optimist and able to motivate people 
  • You are very customer-oriented
  • You are very resilient and patient
  • You are a problem solver
  • You have a deep understanding of business processes relating to  e-commerce
  • You understand IT-related matters.
  • You have experience with all tools for you and your team’s daily business (e.g. / Confluence / Jira / Salesforce / Service Cloud).
  • You are fluent in English both written and verbal

 

YOUR RESPONSIBILITIES

  • Monitor the team’s KPI’s and SLA’s constantly aiming to optimise and improve, reporting to and escalating to the Senior Team Lead where necessary
  • Drive the mission and vision of your team, considering the success of the business
  • Align with stakeholders to drive continuous improvements, enabling efficiency and enhanced capabilities for the team
  • Create an inspiring team environment with an open communication culture, resolving any issues or conflicts
  • Escalate to, engage and influence the Senior Team Lead to take action as appropriate in relation to added services commitments
  • Responsible for team resources, work allocation, deadlines and capacity management
  • You are the first escalation contact for our customers and internal teams
  • You have disciplinary responsibility for your team including recruitment and yearly grading

 

JOB INFO
Full-Time
IT & Technology
Professional Level
Miriam Cambray

Wir lieben Vielfalt.

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In unseren Teams bringen wir Menschen mit unterschiedlichen Hintergründen, Perspektiven und Fähigkeiten zusammen. Jede Personalentscheidung wird auf der Grundlage von Qualifikation, Leistung und Anforderungen des Unternehmens getroffen.

INTERESTED?

We are looking forward to receiving your application!

Jetzt bewerben!

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